Partner, Visthar LLC
Raj Unni is a senior professional with in-depth expertise in Business Process
Improvement, Business Transformation and Customer Relationship Management.
He has over 20 years of experience in business process and strategy consulting. His recent
work is focused on Process Reengineering, Systems Integration and Process Outsourcing.
The application areas span several industries including Manufacturing,
Telecommunications, Financial Services, Pharmaceutical, Healthcare and Energy.
Prior to co-founding Visthar LLC, Raj held management positions at KPMG Consulting,
Xerox Corporation, Mass Mutual and Sutherland Group. At KPMG he was Senior Manager,
leading a number of sizable process improvement projects for large corporations including
GE, Westinghouse, Apple and Takeda Pharmaceuticals.
At Xerox, as Manager of Business Process Management, Raj held primary responsibility for
establishing the 'Business Process Reengineering Competency Center', that provided
process improvement support for the company worldwide.
At Mass Mutual he was Director of Process and Data Resource Management, responsible
for process improvement and data management.
Most recently, Raj was in charge of the Consulting Practice for The Sutherland Group Ltd.,
an international professional services and outsourcing services company, specializing in
the design, implementation and management of technology and onshore/offshore business
process outsourcing solutions.
While working and/or consulting with large manufacturing, service and consulting
companies such as Xerox, Apple, Westinghouse and Northwestern Mutual, Raj has gained
significant international consulting and deployment experience on various large process
improvement initiatives. These initiatives include several functional areas such as sourcing,
procurement, marketing, sales, finance and customer service. Raj has also gained
excellent experience in planning, managing and transitioning large process outsourcing
projects to India.
Raj has published and presented papers focused on Business Process Reengineering
and Customer Relationship Management. He is a Chartered Accountant and holds an MBA
degree from Widener University in Pennsylvania.